Return & Refund Policy

At Novira Jewel, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be in its original condition

  • Unworn, unused, and with original tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at shop@novirajewel.com.

Once your return request is approved, we will provide a return shipping label along with detailed instructions on how and where to send your package.

Please note:
Items returned without prior approval will not be accepted.

Return Address:
HEDGEWAYS THROWLEIGH ROAD
SOUTH ZEAL
ОКЕНАMPTON
DEVON
UNITED KINGDOM
EX20 2PZ

For any return-related questions, feel free to contact us at shop@novirajewel.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and resolve it promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

To receive a different item, we recommend returning your original purchase first. Once your return is approved, you may place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, without justification.

Items must remain:

  • Unworn and unused

  • In original packaging with tags

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shop@novirajewel.com.